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The LoanGal.com Guarantee  Overview

"We Consistently Offer Our Clients Lower Rates and Costs
Than Banks and Credit Unions!"

At LoanGal.com our goal is to create a legacy of highly satisfied customers.  The way we achieve our high level of customer service is by providing our clients with low rates and unparalleled customer service.  When entrusting LoanGal.com with your home loan, you can expect the following:

Guaranteed closing costs:  We guarantee our fees, the appraisal fee, and the lender fees to be exactly the same as quoted on your initial consultation.  The reason we can guarantee these costs is because, as the lender, we have control over these fees.  Other closing costs are third party fees including escrow fees, title fees, recording fees, and all other closing costs.  These fees vary depending on your specific situation.  A Good Faith Estimate including our fees, lender fees, and all other recurring and non-recurring closing costs will be forwarded to you within 24 hours of your application.

Return your emails within 24 hours:  We will return all your emails within 24 hours of receipt with the information you requested.  Emails sent on the weekend will be returned by Monday morning. 

Return your phone calls within 30 minutes or less:  All phone calls will be returned within 30 minutes from receipt. 

Close your loan on time and without hassles: We guarantee we will close your loan on time.  Most importantly, we will make the loan process extremely smooth and without any hassles.    

The best possible loan to fit your needs:  We always look out for our clients best interests.  We have access to over 50 national banks and lenders and over 600 different type of loans and programs available.  Our job is to shop for the most competitive rate and term that fits your needs, not ours.

Good Faith Estimate within 24 hours of your application:  After we receive your completed loan application, we will forward a Good Faith Estimate with all the fees associated with your loan.  We make every effort to quote third party fees as accurately as possible.  Thus, we are unable to guaranteed third party fees.  However, before you sign loan documents, we will go over the Final Closing Statement to review all fees.  The Final Closing Statement reflects accurate figures for all recurring and non-recurring closing costs. 

Weekly updates:  We believe in keeping our clients updated throughout the escrow period.  We will update you at least once a week.  However, we may be in touch with you more often if needed.  In a purchase transaction, we keep all parties involved, including the listing agent, selling agent, and escrow officer, updated via fax.

Least amount of documentation for your loan:  We understand how busy our clients are with their lives.  We make every effort to request the least amount of documentation from our clients.  

Ethical business practices without compromise:  We take pride in our impeccable reputation in the lending industry.  We also treat each client with honesty and respect.   

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