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We provide each of our clients with a level of service and dedication
they have not experienced before! Our goal is to have highly satisfied
customers. At close of
escrow, my marketing department sends a survey to ensure I have done a
great job.
Below is a partial list of surveys and thank you cards we have received
from our past clients. Please note that we have blurred any identifying
information to protect our client's privacy. Please read our
Privacy Policy.
The
Diaz
Family,
Valencia
"Heidi is the utmost professional. I knew I could count
on sound, clear, solid direction at every step of the overwhelming
process of buying a home. She made this process easy!
Thanks a million times over."
The
Scherbert
Family,
Valencia
"Heidi handled both the selling & purchasing of our home loans.
We were very pleased with fast, efficient and detailed work that
Heidi provided us. She will bend over backwards to make sure
her clients are pleased. We were so pleased that we have
recently recommended her to some of our closest friends who are
planning on buying a home. We will work with Heidi in the
future!"
The
McMenamin
Family,
Valencia
"Heidi is extremely knowledgeable and professional. She is a
thoughtful and genuine person with her client's best interest at
heart. I will not hesitate to refer her services to family and
friends in the future."
The
Khanampornpan
Family,
Castaic
Survey: We are extremely likely to refer
Heidi to our friends and family
The
Redman
Family,
Valencia
"Heidi is the "Best" loan officer - Always communicates, is
very professional - and gets the job done on time."
The
Dahlman Family,
Chatsworth
"I believe the pre-approval process was a key factor in
securing the property. I really appreciated everything Heidi did to
make the process painless. Thank you!"
The Vogel
Family,
Canyon Country
"Heidi took the time to make sure I understood everything.
She returned calls promptly." "Heidi took the time to address any
concerns and thoroughly explained everything and answered my questions.
I am very grateful to my Realtor® for recommending Heidi. I would
definitely recommend Heidi to family and friends."
The Matibag Family,
Stevenson Ranch
"Heidi is very professional in handling our loans. She was
able to make our loan simple, she was informative, knowledgeable and
reliable. I was very impressed the way she kept me up to date with
the loan application."
I will
definitely recommend Heidi to my friends and family."
The Earl Family,
Van Nuys
"Heidi went above and beyond to ensure that our refinance went
smoothly. It was a pleasure working with you."
The Calam Family,
San Fernando
Survey: We are extremely satisfied with Heidi Rivas
The
Lanigan-Agaran Family,
Arcadia
"I would like to thank you again for the wonderful service you have
given us. You've made our loan application simple, easy & very
stress free! We are now enjoying our new home thanks to you.
Hope to meet you on of these days. Take care and God bless."
The Hallerberg Family,
Newhall
Survey: The overall experience with the loan process was excellent
De La Flor,
Valencia
"Knowledgeable, Consistent, Excellent Service"
The Guekguezian Family,
Granada Hills
Survey: We are extremely likely to refer
Heidi to our friends and family
The
Landrum-Kennerly Family,
Valencia
"I am not a financial wizard by any means, but if someone takes
the time to patiently explain the terms and their meaning, I catch up
pretty well.
Heidi did this and more. My husband and I were taking a big
financial step in our dealings with Heidi and Crown Home Loans, and we
were nervous.
Heidi made us both feel at ease and more sure we were making the right
choice because she made sure we always understood what was happening.
She returned phone calls within 24 hours, even over the weekend, so we
wouldn't worry. Everything was written out and itemized all the way
through, with a very complete final statement -easy to refer back to with
questions
All in all, it was a great experience and we highly recommend Crown Home
Loans to anyone in need of home loan services, and most specially we
recommend Heidi!"
The Clinton Family,
Saugus
"Heidi was awesome. The process was smooth and painless.
She was available all the time to answer questions - even on a Sunday
afternoon! We certainly refer her to friends and family and would do
business with her again."
The Foster Family,
Valencia
"We were referred to Heidi Rivas from our Realtor®. Heidi
and her staff made the entire loan process easy and hassle free. They took
the time to explain every step and were available for all our questions.
I will refer Crown Home Loans to anyone looking for a loan."
The Kleiman Family,
Valencia
"Heidi is always professional, courteous, and extremely
competent. Thank you so much for your help. As long as we are
able to keep purchasing properties, we will be back for your services."
The Strean Family,
Quartz Hills
"Heidi Rivas & her associates were extremely accommodating.
I was impressed with their professionalism, attention to detail, and
willingness to see the job done. I was very impressed and will refer
all my friends & family in the future"
The Slaton Family,
Valencia
"Heidi
is very professional in every way. She researched the loan that
would be best suited for my purchase and consistently and frequently gave
me updates throughout escrow. I will use Heidi for all of my
personal loans and refer her to my clients." "Fantastic feedback & follow
up."
The McCorkle Family,
Saugus
"This was the third home my wife and I have purchased, and including
refinances, this is probably the sixth loan process we've been
through. Heidi Rivas was fantastic!!! She was extremely
responsive, always returned calls in a timely manner, and always
provide thorough and accurate information. It was, without
question, the easiest loan process we've ever been through."
The Felici Family,
Valencia
"Heidi
was able to make the loan process simple and "stress-free."
Buying a new home brings enough stress in itself. It was nice
to have a loan agent that was able to eliminate stress versus create
stress. I would gladly recommend Heidi to anyone who is
looking to purchase or refinance a home."
The Fullam Family,
Stevenson Ranch
Survey: Heidi Rivas was extremely concerned with our satisfaction
The
Mehta Family,
Chatsworth
"Heidi
was knowledgeable, reliable and responsive. It was a pleasure
to have her as our loan officer."
The Rigsby Family,
Newhall
Survey: We had excellent service provided by Heidi Rivas.
The
Dunn Family, Saugus
"We have used Crown Home Loans twice now for the refi's and both
times were great. Heidi is very nice, very professional and
explained the different types of loans out there in a manner we
understood the first time she explained it. Heidi came highly
recommended from our realtor and she didn't prove him wrong.
All in all we would rate our experience a 10! Thank you.
The
Sykes Family, Valencia
Survey:
We were extremely satisfied with Heidi Rivas
The Vander Horck Family,
Valencia
"Heidi did everything in her power to create a smooth
transaction"
The Wallace Family,
Canyon Country
"It was a pleasure to have Heidi as our our loan officer!!
She took good care of us!! Thank you!"
The Minott Family,
Canyon Country
Survey:
We are very likely to refer Heidi Rivas to our friends and family
The
Paez Family, Lancaster
Survey: The friendly and courteous service provided by Heidi Rivas was
excellent
The Tandberg Family, Saugus
"You guys are the best! Honest, hardworking and incredible
customer service. I only recommend to all my clients, Heidi Rivas."
The Teeuwen Family,
Canyon Country
"Using Heidi Rivas for the purchase of my home was very
satisfying. The loan process was not stressful or worrisome because
Heidi anticipated any problems and had them solved before they became
stressful. Her rates were 1 point lower than any I shopped."
The Robertson Family, Saugus
"Thank you so much for everything you did for us. Heidi made
a "should be" stressful time really easy. We will definitely use
her for all of our future lending needs!"
The Gillo
Family,
Valencia
"Heidi was extremely professional throughout the process and made
us comfortable dealing with her. She was easily accessible and
always returned our calls in a timely manner."
The Hammer Family,
Valencia
"Excellent in every way!"
"Heidi made the financial side of buying a house stress free!"
McLaughlin
Family, Canyon Country
"I would like to thank Heidi Rivas for
her excellent service. Having a fast, knowledgeable loan officer like her
- really makes a big difference in purchasing a house."
The Scattaglia Family, Valencia
"From the moment I talked to Heidi, I felt assured that she was the best
lender. I felt no reason to get another quote. She was
upfront, honest, easy to get a hold of. I felt very comfortable and
at ease throughout the loan process."
"Heidi sets the standard for customer service in the lending industry."
The Svoboda Family, Santa Clarita
"...your patience in walking us through the process clearly
demonstrated to us that you truly care about your clients."
The Sweeney Family, Valencia
"Heidi was very good with her knowledge and explaining the
process. She was excellent in keeping in touch and letting us know
where we were in the process and following through..."
The Toliver Family, Stevenson
Ranch
"Thank you for all of your diligence and hard work. Your
excellent knowledge of the business, reputation, and detailed follow ups
made this arduous process a very comfortable and rewarding experience..."
"Good follow through. Very responsive. Did what she
said she would do. Everything seemed smooth and timely."
The Lane Family, Thousand Oaks
"We will highly recommend your services to family & friends"
The Bauman Family, Shadow Hills
Survey: We are extremely likely to refer Heidi
to our friends and family
The Burch Family, Valencia
Survey: Heidi was extremely knowledgeable
The Reveler Family,
Stevenson Ranch
Survey: We had an excellent experience with
the overall loan process.
The Lee Family, Santa Clarita
"Excellent communications, accessibility including evenings &
weekends. Responsiveness and care. Competitive pricing and totally up
front. Most ethical!"
"...Heidi does not hide behind anything and is one of the most ethical and
professional advisors that we have."
The Brown Family, Canyon Country
"I appreciate the quick response with
phone calls and questions."
The Sucheck Family,
Canyon Country
"(Heidi's) passion for her work and
helping us through every step was incredible."
The Aguilar Family,
Canyon Country
I will tell a friend or anybody about the
good service we had with your company."
The Shoemaker
Family, Santa Clarita
"Heidi Rivas was very friendly and
welcoming to work with."
The DeBellis Family,
Santa Clarita
"I love Heidi, she was
fantastic!"
"Thanks for all you help. I love my
new home!"
The Rohde Family, Santa Clarita
"Heidi Rivas did an excellent job with
our loan. Very friendly and cheerful."
The Bacat Family, Valencia
Survey: Heidi was extremely concerned with
our satisfaction
The Davenport Family, Stevenson Ranch
"...Heidi was great - Returned all
calls promptly, never rushed me through...she had my best interest in
mind."
The Robinson Family,
Palmdale
Survey: Heidi was extremely knowledgeable
The Gildersleeve
Family, Newhall
"...did want to tell you that we were
were satisfied with the service you provided us."
The Jacks Family, Canyon Country
"Heidi was amazing." "I will
recommend her to all friends looking to purchase a home."
The Rooke Family, Canyon Country
"...Thanks for all you help and your
great service! We we are extremely happy with your services and performance."
The Lynch Family, Valencia
"...Never in the 13 years (we) have
bought/refinance homes has it been this easy and professional!"
The Davenport Family, Canyon Country
"...you were wonderful to work with,
Heidi! I so appreciate your encouragement, efficiency, and professionalism
with a personal touch!"
The Lopez Family, Santa Clarita
Survey: Our loan officer was very knowledgeable.
The Lee Family, Valencia
"...Heidi does not hide behind anything and is one of the most ethical and
professional advisors that we have."
The Lane Family, Thousand Oaks
Heidi was a wonderful person to work with. Heidi was knowledgeable,
friendly, and courteous. She returned my phone calls in a prompt
manner and was willing to answer all of our questions..."
The Lajoie Family, Canyon Country
"Heidi took the bull by the horns and overcame all difficulties"
The D'Elia Family, Santa Clarita
"Once again, Heidi did a fabulous job helping us find the right
loan, answering all of our questions. She is a pleasure to work
with!"
The Campana Family,
Valencia
"Heidi was extremely supportive, went
the extra mile to make us fell confident with our decisions."
The McLaughlin Family, Santa Clarita
Survey: We had an excellent experience with
the overall loan process.
The Frye Family, Valencia
Survey: We had an excellent experience with
the overall loan process.
The D'Elia Family, Saugus
"Heidi was the greatest! She took time
to explain to me (several times) how it all worked. I really will
recommend her to anyone I know who is moving."
The Nicol Family, Valencia
"I would highly recommend her to
anyone."
The Ho Family, Stevenson Ranch
"I am very likely to refer Heidi to my
friends and family"
The Friedman
Family, Santa Clarita
"Thank you for making the process of
selling and buying our home easy"
The Lane Family, Valencia
"Heidi, you're like no other!"
The Fitch Family, Canyon Country
Survey: Heidi was very knowledgeable
The Langhans Family, Valencia
"Heidi's service was friendly and courteous"
The Jones Family, Valencia
Survey: We are extremely likely to refer
Heidi to our friends and family
The Jiang Family, Valencia
"Excellent job for Heidi!"
The Gottfried Family,
Valencia
"Heidi was great."
The Klava Family, Canyon Country
"No one has ever made a refinance for
me so painless. She was wonderful, and there were no surprises!"
The Holloman Family,
Santa Clarita
"Great communication and calling
back"
The Ballard Family, Santa Clarita
"Thank you for you time and
advice."
The Davenport Family, Santa Clarita
"You were wonderful to work with Heidi..."
The Delgado
Family, Valencia
"Heidi was great! Best home purchasing experience I've had!!"
The Friedman Family,
Saugus
"Thank you for handling our loan responsibly
and promptly."
The Roberts Family, Saugus
"Thank you so much for another
terrific loan transaction. We really appreciate how smooth it always
goes!"
The Brown Family, Canyon Country
"Thanks so much for helping us finance
our first home!"
The Flores Family,
Valencia
Survey: Heidi was extremely knowledgeable
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